Bilingual French/English Help Desk Analyst

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See all the jobs at Frontline Managed Services here: http://frontlinems.recruiterbox.com/jobs

Bilingual French/English Help Desk Analyst

Toronto, Ontario, Canada | ESD | Full-time | Fully remote

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Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence.

Join Our Team and Be a Catalyst for Change! We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future.

We are seeking Bilingual (English/French) Help Desk Support Analysts to join our team in downtown Toronto.

*Position Overview* As a member of the Service Desk Team, you will be the first point of contact for clients experiencing technical issues. You will diagnose problems quickly and accurately while performing standard, preliminary research. You will use a variety of remote access, user admin, and related tools.

Pay: $42,000.00 per year

*Position Overview* As a member of the Service Desk Team, you will be the first point of contact for clients experiencing technical issues. You will diagnose problems quickly and accurately while performing standard, preliminary research. You will use a variety of remote access, user admin, and related tools.

*What You’ll Do*

• Act as the primary contact for customers needing assistance with hardware, software, network, or other technical/non-technical issues.
• Deliver support via phone, email, and chat.
• Troubleshoot by identifying, diagnosing, and resolving issues using knowledge-base articles, prior incident history, peer input, or by routing to the appropriate escalation tier.
• Leverage screen-sharing and remote-control tools to validate, gather, and assess the reported problem.
• Create and update tickets for every request, capturing clear, complete, and detailed information to enable effective follow-up by the Service Desk or downstream teams.
• Maintain consistent, reliable attendance.

*What You Bring*

• High school diploma or equivalent required.
• Clear, professional communication—strong verbal, written, and accurate typing skills.
• Reliable team player who collaborates effectively in a group setting.
• Consistently professional with colleagues and end users; remains composed in a fast-paced, sometimes stressful situations.
• High initiative and follow-through; strong critical thinking; manages multiple priorities in a detail-oriented, high-volume environment and makes decisions based on research.

Not Sure You Meet Every Requirement? We know that great candidates may not match every qualification listed. If you’re excited about the role and believe you could be a strong fit, we encourage you to apply. We value potential and a growth mindset as much as experience.

Join Us At Frontline Managed Services, we celebrate different backgrounds, experiences, and perspectives. We are committed to building a team that reflects the clients and communities we serve.

“We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”

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Application Form

First Name *

Last Name

Email *

Phone *

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Do you speak French and English fluently? *

Will you be able to reliably commute or relocate to Toronto, ON for this job? *

Do you currently require sponsorship to work in Canada? *

This role is temporarily remote but will be in-office once able to do so. Do you have a working PC with Windows 8 or better and a high-speed internet connection? *

Are you able to receive text messages and download an app for multi-factor authentication (MFA) on a mobile device, as this is required to carry out the duties of this position? *

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