CLDRSRC9033 - Project Coordinator Junior - Toronto - Hybrid

Must Haves:

• 2+ years of experience as a Project Coordinator in IT or digital health environments.
• Hands-on experience with client support, client integration, and business process implementation.
• Strong stakeholder engagement and communication skills.
• Experience supporting product integration projects.
• Knowledge of Identity and Access Management (IAM) framework.

Desired Skills:

• Experience in the digital health ecosystem
• Proven ability to work within IAM framework
• Strong analytical, problem-solving, and communication skills
• Ability to work in a high volume, fast-paced environment
• Experience with business intelligence tools, dashboards, or reporting systems
• Knowledge of ITSM practices

Required Skills:

• Solid understanding of data integrity principles and quality assurance.
• Strong customer service orientation and interpersonal communication skills.
• Ability to interpret and update technical/process documentation.
• Strong organizational skills with the ability to multitask and meet SLA timelines.

Required Experience / Evaluation Criteria:

• Project coordination, business operations or technical onboarding experience. 20 points

• Experience supporting identity and access operations or similar authorization processes. 35 points

• Proven customer service, client support and stakeholder engagement experience. 35 points

• Experience assisting with business process improvement and documentation initiatives. 10 points

Total 100 points

Deliverables

Deliverables Include:

• Process Implementation: Support implementation of business processes and provide input to process improvements.
• Operations Support: Coordinate client integration, with focus on client engagement, client support, and end-user authorization.
• Project Support: Provide project coordination support for product integration initiatives.
• Documentation: Provide input to process documentation, user guides, and operational workflows.

Responsibilities:

• Operational responsibilities:
• Coordinate operational activities including client support, stakeholder requests, incidents and escalations within Service Level Agreement timelines.
• Execute IAM processes including end-user authentication and authorization.
• Support communication and engagement plans for initiatives.
• Provide input to process improvements and process documentation aligned with evolving business needs.
• Project Responsibilities:
• Provide project coordination support for product integration initiatives, including IAM activities and Business Acceptance Test (BAT) case execution.