First Line IT Support – High Wycombe

£21,000 to £24,000 per annum DOE Job Types: Full-time, Permanent Established since 1998, 5G Communications are a well-known and highly regarded supplier of B2B telecommunications, supplying leading edge technology throughout the UK, with a turnover in excess of £15m. Following company training the successful applicant will be responsible for a smooth and seamless provision of IT support for both internal and external clients.

Location: High Wycombe, Buckinghamshire

The Role The day to day role will involve resolving issues and support for management and employees of our group of companies from a ticket-based system. In addition, the role will require the successful applicant aiding and supporting our external customer base, as necessary.

Experience

• Minimum of 1 years in a Desktop Support environment
• Proficient with Windows Desktop Operating Systems essential (Windows 7/ 8/ 10) / MAC
• Basic Experience with Windows Server Operating Systems
• Proficient with Microsoft Office Applications essential (2016 / 2019 / Office 365)
• Basic Networking knowledge ex (DHCP, DNS)
• Basic Experience with various Internet Connectivity Mediums essential, ex ADSL, Fibre.
• Basic Experience with Enterprise Antivirus packages
• Basic Experience Backup management

Responsibilities

• Remote IT Telephone Support for customers
• Remote assistance to end users covering hardware, operating system, file and print, personal productivity suites, email, Internet, Intranet access.
• Provide remote support using any industry accepted remote support software.
• Interface and collaborate with other 3rd party vendors to ensure seamless integration and support services.
• Adherence to a call logging process
• Password resets/mail routing/new accounts etc.
• Logging customer queries and meeting SLA’s
• Updating existing tickets with SLA time
• Remote IT Maintenance for customers
• Ensuring that the operating system and personal productivity applications are up to date with the latest service packs, patches and drivers.
• Ensuring that the operating system and personal productivity applications are configured for optimal performance using industry best practice.
• Scheduled Server maintenance
• Onsite IT Support for customer
• Installation, configuration, move and/or upgrades to all designated EUC devices, both software and hardware, including peripherals and their associated drivers.
• Onsite Project installation work
• Escalate when needed to in accordance with SLA

Education & Qualifications

• A Levels
• A+, N+ or Microsoft MCSA /MCSE optional

Other Requirements

• Have previous IT remote telephone support experience
• Fluency in English is mandatory
• Good personality
• Willingness to learn

We Offer The Following Benefits

• A competitive basic salary from £21,000 to £24,000 per annum DOE
• Training and development plans.
• Staff bonuses and holiday incentives

If you feel you have the skills for our First Line IT Support role, please apply now!