Intern- IT Help Desk

BUILD YOUR CAREER AT BLACK & MCDONALD

Black & McDonald is an integrated, multi trade service provider that safely delivers high quality construction, facilities management, and technical solutions. We are a family-owned and family-run company that employs thousands of highly skilled and talented professionals across North America. With nearly 100 years of diverse market experience, we are a forward thinking organization with a strong track record of delivering operational excellence and customer-focused solutions that stand the test of time.

About This Career Opportunity At Black & McDonald, you’re not just an Intern, you’re part of the family. Our Internship Program is centrally supported, fully leveraged paid summer employment offering you the chance to bridge theory to practice in a supportive and dynamic environment. Our goal is to provide you with 4 months of engaging, meaningful, and impactful experience that will launch your career in the right direction.

A few things to look forward to – a structured work plan to guide your learning; a dedicated mentor to offer regular coaching and feedback; online training through Harvard Business School; collaboration with a vast network of Interns across North America; opportunity to contribute to the growth and success of our diverse team of over 6000 employees across a network of over 25 offices and countless job-sites.

Roles & Responsibilities

• Technical Support: Assist in diagnosing and resolving technical issues related to hardware, software, and network systems.
• User Assistance: Provide support to end-users via phone, email, or in-person, ensuring timely resolution of IT-related problems.
• System Maintenance: Help maintain and update IT systems, including installing software updates and patches.
• Documentation: Document IT processes, procedures, and solutions to common issues.
• Training: Assist in training end-users on new technologies and IT best practices.
• Inventory Management: Help manage IT inventory, including tracking hardware and software assets.
• Collaboration: Work closely with the IT team to support ongoing projects and initiatives.

Requirements

• Education: Currently enrolled in a degree program in Computer Science, Information Technology, or a related field.
• Technical Skills: Basic knowledge of operating systems (Windows, macOS), Microsoft Office Suite, and common IT tools.
• Communication Skills: Strong verbal and written communication skills.
• Problem-Solving: Ability to troubleshoot and resolve technical issues efficiently.
• Team Player: Willingness to collaborate with team members and contribute to a positive work environment.

Expected compensation for this role is a starting pay range between $21-24/hour dependent on education level, skills and experience. This role is a great opportunity to gain hands-on experience in IT support and develop valuable skills for a future career in information technology.

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.