Intern: IT Helpdesk | Toronto, ON

OVERVIEW

Reporting to Senior Director, IT Operations & Desktop Application Support the IT Help Desk Support Intern is responsible for supporting the Help Desk team solve a variety of reactive and proactive IT issues.

This intern position position requires working in our Toronto, Ontario office.

RESPONSIBILITIES

• Ticket Management – field, triage, and prioritize all incoming problem tickets from end users at the same time documenting all pertinent end-user identification information, including name, department, contact information, and nature of problem or issue.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, and installing hardware as required.
• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Apply diagnostic utilities to aid in troubleshooting.
• Communicate application problems and issues to key stakeholders, including management, development teams, and end users.
• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Maintain and enhance performance of all new and existing software and applications across the organization.
• Identify and learn appropriate software applications used and supported by the organization.
• Participate in departmental application training needs and objectives.
• Participate in the design, development, and delivery of software applications training programs and individual classes.
• Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution aiming for continuous improvement.
• Project support and coordination for various IT projects as required.

QUALIFICATIONS

Education

• Currently enrolled in a post secondary Information Technology or Information Systems program.

Experience

• Tech savvy, with experience working in a tech-related field.
• Hands-on knowledge of and experience with enterprise and desktop applications, including MS Office Suite, SAP Client Software, and Adobe Products.

Knowledge/Competencies/Skills

• Excellent problem-solving and analytical skills.

• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.

• • Basic networking concepts: DNS, DHCP, TCP/IP, VPN
• How endpoints work in a managed environment
• Identity and access basics (AD, Entra ID, SSO, MFA)
• Core security principles like least privilege and phishing awareness

• Cloud fundamentals (M365, Azure or AWS at a high level)

• Able to break down technological processes and deliver clear, step-by-step instructions.

• Patient, friendly demeanor with a great aptitude for listening.
• Strong verbal and written communication skills.
• Commitment to providing exceptional customer service.
• Passion for problem-solving and customer service.
• Ability to diagnose and resolve a variety of technical issues.
• Team-oriented mindset with an openness to constructive feedback.

WORKING CONDITIONS

• All CM employees work 40 hours per week, with this role covering various shifts between 7 AM and 9 PM ET, including weekend shifts when required.
• The job demands a flexible work schedule with periods of uneven workload.
• This position is hybrid, working remotely from a home office environment and working as needed in the Toronto head office.
• The incumbent must attend in-person meetings when requested, based on EPMO schedules or job demands.
• The incumbent must also have a tolerance for change as Circular Materials implements its new program obligations.

PAY TRANSPARENCY

Expected Compensation:

• A salary of $14,700 for the 4-month term.
• The salary listed complies with the Ontario Employment Standards Act and reflects working full-time hours.

Job Vacancy Reason

• This is a new 4-month internship role.

Artificial Intelligence

• AI is not used during our hiring processes.

Applicant and Interviewee Communication

• We thank all applicants for their interest. However, only those under consideration will be contacted.

• Applicants who have been interviewed will be informed whether a hiring decision has been made within 45 days of their final interview.

Record Retention

• Job posting records and associated application forms will be retained for at least three years.

ABOUT CIRCULAR MATERIALS

Circular Materials is a national not-for-profit producer responsibility organization (PRO) that supports producers in meeting their extended producer responsibility (EPR) obligations across Canada. Created by producers for producers, Circular Materials develops, implements, and supports effective and efficient recycling programs to advance innovation, deliver improved environmental outcomes and drive value across the recycling supply chain. Our full-service offerings include collection, management, promotion and education, and reporting.

Together, we are advancing the circular economy where materials are collected, recycled, and can be returned to producers for use as recycled content in new products and packaging. As we develop enhanced recycling systems across Canada, we work to ensure more materials are looped into the circular economy, benefiting both people and the environment.

Learn more at circularmaterials.ca.

Circular Materials is an equal opportunity employer, seeking team members with a diversity of thought, skills, experiences, culture, and ethnicity to help us achieve our purpose of accelerating a circular economy for people and the planet. As a national organization operating across Canada, our goal is to build a workforce that reflects the diversity of the many provinces and territories where we do business.

Our inclusive hiring practices aim to foster a culture where all employees feel a strong sense of belonging. We are proud of our recent diversity survey results which showed that:

• 51% of Circular Materials employees identify as women.

• 53% of Circular Materials employees identify as visible minorities.

• 97% of employees believe Circular Materials fosters a strong sense of belonging for employees of all backgrounds.

• 95% of employees recommend Circular Materials as an inclusive workplace.

We welcome applications from candidates of all backgrounds, including women, Indigenous Peoples (First Nations, Inuit, and Métis), persons with disabilities, racialized individuals, and members of the 2SLGBTQIA+ community. As part of our commitment to reconciliation, Circular Materials is working to advance Indigenous representation and partnerships within our organization and across our programs. We acknowledge that Circular Materials operates on the traditional territories of diverse Indigenous Nations, and we recognize the importance of respecting Indigenous rights, governance, and contributions in the workplace and beyond.

Circular Materials supports reasonable requests for accommodation in accordance with all applicable provincial accessibility standards. Requests for accommodation will be provided by Circular Materials through the recruitment and/or assessment processes, upon contacting humanresources@circularmaterials.ca. This email is only used for accommodation requests.