IT Support Co-op Student

As the largest city in the Fraser Valley, the City of Abbotsford serves 166,000 residents and counting, located on the traditional territories of the Semá:th, Mathxwí and Leq’á:mel First Peoples.

Abbotsford is a vibrant, cultural and economic hub, home to the Abbotsford Canucks and Abbotsford International Airport. As we continue to grow, we are committed to building strong partnerships and innovating urban design.

At the City of Abbotsford, our people are our greatest asset. While maintaining a work-life balance we offer varied and meaningful career opportunities that make a difference in the community.

Be part of the story. Join our team today.

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Are you interested in applying your talents and knowledge and gaining valuable experience? The City of Abbotsford has a four-month co-op opportunity starting May 2026, with an hourly wage of $20.68 – $26.34 dependent on year of study. In this customer service orientated role, you will deliver outstanding support by providing problem-solving assistance on IT desktop and office equipment support to staff. You will troubleshoot a variety of PC issues, provide installation of various hardware, and resolve or refer problems to appropriate staff. If you are goal-oriented, accountable, and have a strong desire to contribute, we want to hear from you.

This position will work from Abbotsford City Hall located at 32315 South Fraser Way.

What you will do:

• Working with customers in person, via e-mail, and over the phone in a professional and courteous manner.
• Creating, managing and closing request tickets.
• Imaging computers and installing software.
• Installation of hardware including monitors, keyboards, mice, hard drives, and memory.
• Troubleshooting PC issues in person or via remote connection software.
• Driving to our remote facilities to support IT equipment.
• Office moves – moving PCs, monitors and desk phones.
• Cable management, tidying up cables.
• Setup/take down of training computers.
• Investigating and resolving issues with printing.

Required Skills, Knowledge and Experience:

• Currently enrolled in a cooperative education program at a post-secondary institution and returning to school full-time in the subsequent academic year.
• Completion of 1st year in Computer Information Systems from a recognized post-secondary institution.
• Excellent customer service skills and the ability to maintain good working relationships with others.
• Excellent verbal and written communication skills.
• Self-motivated with the ability to make good decisions regarding priorities in a fast-paced work environment.
• Ability to install, maintain and troubleshoot PCs, laptops and tablets running Windows 7 and Windows 10.
• Ability to troubleshoot and resolve connectivity issues in a LAN environment including Wi-Fi.
• Some working knowledge of software including Microsoft Office Suite and Adobe products an asset.
• Knowledge of Apple iPads and iPhones would be beneficial.
• Valid class 5 BC driver’s license required.

Application instructions:

• Apply through our website at www.abbotsford.ca/careers
• A cover letter, resume and transcript are required.
• In your cover letter, state why you are suitable for the role.
• Submit all documents in one file (system accepts Word or PDF files).
• References will be required as part of the recruitment process.
• The posting will close at 5:00pm on the closing date of the competition.

Closing Date: April 13, 2025 at 5:00pm

The City of Abbotsford is committed to creating a workplace that fosters a culture of diversity and inclusion by attracting, retaining and developing a talented and diverse workforce which broadly reflects the community and citizens we serve. As such, we encourage applications from individuals from all genders, backgrounds and underrepresented groups. We will be happy to work with applicants requesting accommodation at any stage of the hiring process.

Please note: You should receive a confirmation email once you have successfully applied for this position. If you do not, please contact the Njoyn Help Desk at candidate.njoynhelp@cgi.com or 1-877-427-7717 Monday - Friday 8am - 8pm (EST).