IT Support Technician Intern - Summer Position

ID Fusion is looking to hire a First Nation, Inuit or Métis post-secondary student to join our team as an IT Support Technician Intern. This summer opportunity is ideal for individuals new to IT, offering hands-on learning, practical experience, and foundational skill development in a supportive environment.

Do you want to work for a company that focuses on values, to both their clients and employees? A company that believes healthy, productive, and engaged employees drive organizational performance and success. If this sounds like you, we'd love to meet with you!

As an IT Support Technician Intern, a typical day might include some of the following:

• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Asking targeted questions to quickly understand the root of the problem to diagnose and troubleshoot network, software and hardware issues
• Walking the customer through the problem-solving process either via phone, email, chat, remote desktop applications or on-site as required
• Recording events and problems and their resolution in logs
• Following up with clients to ensure their IT systems are fully functional after troubleshooting
• Set up new users' accounts and profiles and deal with password issues
• Passing on any feedback or suggestions by customers to the appropriate internal team
• Properly escalating unresolved issues to appropriate internal delivery teams
• Documenting technical knowledge in the form of notes and manuals, including procedural documentation and relevant reports
• Identifying and suggesting possible improvements on procedures
• Support the roll-out of new applications
• Prioritise and manage many open cases at one time
• Assess current state of ID Fusion and client systems and provide recommendations for new/replacement systems
• Test and evaluate new technology

Eligibility Requirements

This opportunity is for First Nation, Inuit or Métis students who attended post-secondary school full-time during the current academic year and who are returning to school on a full-time basis in the upcoming academic year. (part-time and distance education students do not qualify).