Junior Account Manager

Onyx-Fire Protection Services Inc. is the fastest growing full-service fire protection company.

At this time, we are seeking a Junior Account Manager.

Key Responsibilities

• Demonstrate a strong commitment to meeting and supporting customer expectations.
• Respond to client inquiries in a timely, professional, and courteous manner, ensuring proper follow-up and follow-through.
• Build and maintain strong client relationships through clear, consistent, and trustworthy communication.
• Assist with the setup, monitoring, and maintenance of client portals.
• Lead KPI tracking and monitoring for assigned clients to ensure service performance aligns with client expectations and contractual requirements.
• Learn and understand assigned client requirements, including:
• Key Performance Indicators (KPIs)
• Service Level Agreements (SLAs)
• Billing procedures
• Reporting expectations
• Maintain organized and up-to-date records for assigned accounts.
• Escalate issues or service concerns to senior team members as required.
• Support internal coordination between operations, billing, and service teams to ensure client needs are met.

Qualifications & Skills

• Post-secondary education in Business, Administration, or a related field (or equivalent experience).
• Strong customer service orientation with a professional and positive approach.
• Excellent written and verbal communication skills.
• Strong organizational skills with attention to detail.
• Ability to prioritize tasks and manage multiple inquiries in a fast-paced environment.
• Proficiency with Microsoft Office (Outlook, Excel, Word); experience with client portals or CRM systems is an asset

Why Join Us?

• Join a growing, values-driven company dedicated to operational excellence and innovation.
• Work alongside a collaborative team that supports career growth and development.
• Competitive salary, benefits package, and learning opportunities.
• Be part of a company that protects lives and property through world-class fire protection services

This posting is for an existing vacancy. We are actively reviewing resumes for this open role.

Join Onyx-Fire Protection Services?

We’re more than just a company—we’re a community. With our headquarters in Mississauga and branches across Canada, we’re trusted by clients nationwide. We’re proud of our high-performance culture and are committed to helping our people grow and succeed.

Onyx-Fire Protection Services is an equal opportunity employer committed to fair and respectful treatment of all individuals. We value diversity as a strength and strive to create an inclusive workplace. In accordance with provincial legislation and our Accommodation Policy, we welcome accommodation requests throughout the hiring process.

If interested, please forward your updated resume to kpadua@onyx-fire.com