Junior Service Desk Technician (1-Year Contract)

BETTER MOBILITY FOR LIFE Savaria is all about products that help improve mobility. Whether that's for your home, in a vehicle or in public spaces, we design and build products to make life more accessible. We employ over 2,300 people around the world.

Our product portfolio is one of the widest in the world and includes home elevators, commercial lifts, stairlifts, ceiling lifts and adapted vehicles. We also offer medical beds and therapeutic surfaces through our Span division. With manufacturing facilities in North America, Europe and China, we can more efficiently reach global markets and build to meet the needs of specific customer requirements.

At the heart of the company, our employees know what they do can make a true, positive difference in people's lives.

Summary We are looking for a motivated and customer-focused junior IT professional to join our Service Desk team on a full-time, 1-year contract. This role is ideal for a recent graduate or someone with 1–2 years of experience looking to grow their technical skills in a dynamic enterprise environment. The successful candidate will support end-users across multiple sites and contribute to the management of our device, identity, and telephony infrastructure. This position will be 100% on site at 2 Walker Drive, Brampton, Ontario, Canada.

Essential Duties And Requirements

• Provide first-level technical support to end-users via phone, email, and in-person.
• Assist in the setup and configuration of computers, peripherals, and software applications.
• Responding in a timely manner to service issues and requests.
• Track issues through resolution or escalation via the helpdesk system.
• Escalate complex issues to higher-level support teams as needed.
• Maintain an inventory of IT equipment and supplies.
• Assist with user account management and access control.
• Documentation of IT processes, procedures, systems, and incidents as appropriate.
• Participate in IT projects and initiatives as required.
• Manage and enroll devices using Microsoft Intune (MDM/MAM), including policy configuration, compliance monitoring, and app deployment.
• Administer Apple devices through Apple Business Manager (ABM), including Automated Device Enrollment (ADE) and VPP app licensing.
• Perform basic Windows Server administration tasks including user/group management, shared folder permissions, and print services.
• Support Active Directory user account lifecycle management, group policies, and organizational unit (OU) structure.

Technical Environment

• Office365 Administration
• Windows 10, 11, and Mac Operating Systems
• IP Telephony Systems Administration
• Basic networking troubleshooting
• IOS/Android support and troubleshooting
• Microsoft Intune – Device enrollment, MDM/MAM policies, compliance, and app deployment
• Apple Business Manager – Automated Device Enrollment (ADE), VPP, device supervision
• Windows Server – Active Directory, Group Policy, File & Print Services
• Azure Active Directory (Entra ID) – User management, licensing, SSPR

Skills, Education & Personal Attributes

• Diploma or degree in Computer Science, Information Technology, or a related field – or equivalent hands-on experience.
• Working knowledge of computer hardware, software, and networking concepts; 1–2 years of IT support experience is an asset.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Customer service-oriented mindset with a positive attitude.
• Familiarity with ticketing systems and remote support tools is a plus.
• Exposure to Microsoft Intune and/or Apple Business Manager is a strong asset.
• Familiarity with Active Directory and basic Windows Server concepts is an asset.
• Ability to manage multiple priorities and work independently with minimal supervision.
• CompTIA A+, Network+, or Microsoft certifications (MD-102, MS-900) are a plus.
• Ability to lift 50lbs