Technical Writer - Intern

Documentation Development

• Create and maintain technical documentation for customer-built software applications.
• Develop user guides, administrator guides, installation instructions, release notes, and knowledge base articles.
• Document business workflows, system processes, and application functionality.
• Create process flows, diagrams, screenshots, and other supporting materials.
• Standardize documentation using approved templates and style guides.

Collaboration

• Interview developers, analysts, testers, and business users to gather information.
• Attend project meetings and software demonstrations to understand application functionality.
• Work with development teams to document new features and enhancements.
• Review documentation with stakeholders for accuracy and completeness.

Documentation Maintenance

• Update documentation as software changes are implemented.
• Ensure documentation remains current, searchable, and easy to understand.
• Organize content within document repositories, wikis, and knowledge management systems.
• Track version history and document revisions.

Quality Assurance

• Proofread and edit content for clarity, grammar, consistency, and accuracy.
• Verify technical information through testing or validation with subject matter experts.
• Ensure documentation follows company standards and best practices.