Community Associate

Company Description

LCH Developments Inc. is a Toronto-based real estate developer established to provide clients with an unmatched level of attention, care, and customized management style. Our team strives to streamline the construction management process to deliver exceptional client satisfaction.

Merge Spaces is our design‑forward coworking brand, created to support a growing community of professionals, entrepreneurs, and creatives. It serves as both a member‑focused workspace and the home base for our internal team, blending hospitality, operations, and community under one roof.

The construction management division of our company is Elevate CM. Its mission is to set new standards of service and project execution, with a culture rooted in curiosity, care, and collaboration.

Role Description

The Community & Operations Associate is a hands‑on, hospitality‑driven role supporting the daily experience of our coworking community smooth operation of our space. Acting as a key support to the Community Manager & ownership team, this role blends front‑of‑house presence, administrative support, light marketing execution, and operational follow‑through.

This role is designed as a long-term growth opportunity within Merge Spaces and the broader LCH Developments organization. Over time, you’ll gain exposure to community experience, operations, and marketing while building a strong foundation in how a small, dynamic business runs day-to-day.

Over time, we’ll work with you to identify a focus area and support your development in that direction.

Responsibilities

Member & Guest Experience (Hospitality-Focused)

Act as the first point of contact for members, guests, and visitors

• Maintain a warm, professional front‑of‑house presence
• Support member onboarding, tours, and day‑to‑day requests
• Communicate clearly with members and escalate issues as needed
• Support tours & introductory conversations with prospective members
• Assist with basic lead follow-up & inquiries
• Contribute to converting interest into memberships through strong first impressions & communication

Facility & Space Operations

• Complete daily space checks to ensure cleanliness, readiness, and functionality
• Coordinate with cleaners, maintenance providers, and building vendors
• Track and follow up on maintenance & repair requests
• Manage inventory and ordering of supplies & shared amenities

Community Programming

• Assist the Community Manager with events, programming, and activations
• Support event logistics including setup, coordination, and breakdown
• Manage community calendars and member communications
• Capture informal feedback and surface recurring member needs

Administrative Support

• Provide administrative support to ownership & leadership as needed
• Assist with billing, data entry, record‑keeping, and documentation
• Support scheduling, coordination, and internal organization
• Maintain systems, checklists, and operational processes

Marketing Support

• Support execution of marketing initiatives
• Collect member stories, testimonials, and lifestyle content
• Prepare & schedule communications such as newsletters or announcements
• Organize marketing assets and content libraries
• Support promotions, referral initiatives, and community campaigns

Qualifications

• 2+ years of experience preferred in hospitality, coworking, customer service, office support, operations, or coordination roles
• Background in hospitality, serving, retail, or guest‑facing environments is a strong asset
• Comfortable supporting tours, inquiries, and sales-adjacent interactions
• Interest or experience supporting marketing, communications, or events is a plus
• Highly organized, dependable, and detail‑oriented
• Able to work independently and manage multiple priorities
• Strong written and verbal communication skills
• Proactive, resourceful, and comfortable learning new tools and systems
• Valid driver’s license and access to a vehicle will be considered a strong plus