Member Experience Performance Analytics Intern (7-Month Contract)

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

As an Intern, Member Experience Performance Analytics, you will support the Manager, Voice of the Member (VoM) by collecting, analyzing, and automating member feedback and performance data. This role plays a key part in transforming qualitative and quantitative insights into meaningful metrics, dashboards, and automated workflows that inform decision‑making across the organization. You will help ensure the voice of our members is clearly understood, shared, and embedded into how we design and improve banking experiences, making this an ideal opportunity for a curious and analytical candidate who is passionate about data‑driven insights and member‑led design.

This is a Full-time, Temporary role based at our Vancity head office and will report directly to the Manager, Voice of the Member. While this position provides a hybrid work arrangement, you will be expected to be on-site for events and business demands

How You'll Make an Impact:

• Supporting the ongoing development of the Voice of the Member program within the Member Experience Strategy & Design team
• Accelerating how insights are developed, shared, and applied across the business
• Collecting, analyzing, and automating Voice of the Member data across multiple listening posts
• Turning research and member feedback into actionable insights and meaningful metrics for stakeholders
• Creating surveys, workflows, dashboards, and closed loop feedback systems using tools such as Qualtrics and Power BI
• Documenting contact policies and procedures to support consistent data collection practices
• Conducting quantitative and qualitative analysis including text analytics, regressions, correlations, time series, trend analysis, and hypothesis testing
• Supporting thought leadership and educating the broader organization on member‑led insight best practices
• Contributing to division strategy and objectives to help build a listening culture across the organization

What You’ll Bring to the Team:

• Completion or near completion of a Bachelor’s degree in Mathematics, Statistics, Physics, Computer Science, Economics, Finance, or a related quantitative field
• 1-2 years of experience in an analytics or insights‑focused role
• Near completion of a post‑graduate degree in Analytics, Insights, or Business
• Demonstrated analytical thinking with the ability to translate business problems into structured analytical questions
• Working knowledge of statistical techniques including regression, time series analysis, confidence intervals, and hypothesis testing
• Experience accessing, cleaning, and compiling complex data sources to deliver analytical solutions
• Proficiency using Power BI or Tableau, Power Query, and Excel
• Strong communication and presentation skills with the ability to explain complex ideas in non‑technical language

Extra Skills That Set You Apart:

• Experience in financial institutions
• Experience in building case studies
• Experience in data storytelling and visualization
• Experience in MS SQL, R/Python is considered an asset
• Experience using Qualtrics

You’ll Thrive Here If You Are:

• Curious – motivated to ask questions and explore data to uncover meaningful insights.
• Analytical – able to synthesize complex information and draw clear, actionable conclusions.
• Proactive – comfortable taking initiative and working independently in an evolving environment.
• Adaptable – comfortable with ambiguity and navigating new or emerging programs.
• Challenger – willing to thoughtfully question the status quo in service of better member outcomes.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

This role offers a range of $27.85 per hour to $33.00 per hour. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
• Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
• Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
• Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
• Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
• Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.